We are committed to the care of the environment and whenever possible, we use recycled packaging materials.
If you are buying more than one item, please contact us for details as we are happy to provide a multiple purchase shipping rate.
Please ensure we have the correct delivery details including your name and address. Please make sure that the post code is correct as we cannot be held responsible for delivering to the wrong person or address as a result of you supplying us with inaccurate or incomplete information. Please add any special instructions to your order.
We use various couriers to deliver orders within Mainland UK. If you are not satisfied with the condition on arrival, contact us immediately by email at camilla@visitgardens.co.uk.
We cannot accept liability for any delivery instructions issued to the delivery company by the customer. If for example, you leave instructions asking the courier to leave the parcel in an alternative location, we cannot accept responsibility if you do not receive your parcel.
Please allow 5 – 7 working days for the dispatch of your order. However, when we are away on holiday, please allow up to 15 working days – please email camilla@visitgardens.co.uk for further information.
We are happy to arrange shipment outside mainland UK – please email camilla@visitgardens.co.uk to discuss.
We do our very best to provide quality products and we want our customers to be completely happy with their purchases. Every effort is made to photograph our items accurately and describe our products in detail, however we cannot guarantee that the colour or nuance will be accurately depicted on your computer/tablet/mobile. If you have any query about the condition of secondhand books, please contact us before purchasing.
If you are not totally happy with your order, please email us (camilla@visitgardens.co.uk) within 7 days of receiving your product(s) and we will be happy to discuss the issue with you. If 7 working days have passed and you have not contacted us, we cannot offer you a refund or exchange.
To be eligible for a return, all items must be returned to us within 14 days. All products must be unused and in the same condition that you received them.
As we are a small company, we cannot cover the cost of return shipping and handling fees. The customer is responsible for the shipping fees and tracking to ensure the product is returned to us in good condition.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at camilla@visitgardens.co.uk
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at camilla@visitgardens.co.uk and the return address will be provided.
If you return products by post, please ensure they are correctly packaged and labelled so that they are not lost or damaged in transit. We recommend that you insure the item and retain proof of postage in the event that the products go missing. Products remain your responsibility until we receive them. To return your product, you should first email camilla@visitgardens.co.uk with your order number and details of the issue. If the returns have been agreed, you will be provided with the return address.
You will be responsible for paying your own shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Contact us at camilla@visitgardens.co.uk for questions related to refunds and returns.
